How are you going to treat your clients post COVID19?

This is an article I published on Linkedin – a question to business owners.

If you have ever started a business, set up an office or run a project, would you agree with me that, you can very quickly get overwhelmed and bogged down in systems, procedures and protocols?

I came across two articles this week which, not only disturbed me, but sent cold chills up my back. I don’t really care about them as regards myself, my life is pretty much lived. But, I care deeply for my grandchildren and their children, because we are at a time in history when it seems we are about to change the way we live forever.

Business, corporations and governments can change a society overnight.

While we are in business ourselves – never forget the agendas of BIGGER BUSINESS. Is there much that happens on the global scale that is not driven by an agenda to do with money or power?

We have already seen how alarmingly fast global government, under their health advisors, shut down the entire world – did we ever think such a thing possible? And Australians, just to take one example, appear to be forbidden to leave the country, except under extreme circumstances, for the rest of 2020???? Well, apart from anything else it is a great way to keep money in the country and, if I understand properly, international visitors are allowed in as long as they self-isolate?  How quickly we accept curtailment of what used to be considered human rights.

I am asking everyone to take a step back and review the ways you are going to restructure your business – for the sake of our humanity.

What were the two articles that gave me the horrors?

One article was by a group of psychologists who have decided that anyone not adhering to the “new norm” (shudder), by adhering to social distancing and wearing a mask are displaying symptoms of having psychopathic traits.

The second article was to do with procedures to be taken, going forward, with “patients” not “mothers” giving birth from now because of COVID19. Talk about throwing the baby out with the bathwater! Briefly, it advocated taking the baby immediately after birth,and allowing no contact with the mother until the baby has tested negative, not once but TWICE, for COVID19.

Now, I don’t know how men are reacting to that but I do know how any woman who has given birth is feeling. The whole tone of that particular article from doctors is frighteningly upsetting and abhorrent to me. This goes against everything we know about the importance of bonding and the well-being of both mother and baby. Remember the Nazi and I think also Russian experiments on the effects of depriving babies of contact and touch?

I’m not sharing the articles. In fact I have decided not to share, spread about or give free publicity to anyone pushing those agendas or anything similar. You can find them if you google them and you will find not one but many….that, in itself, should have you asking two questions “What agenda is being pushed here and by whom?” (please ignore the apparent agenda of safety) and “What is the final objective”?

Because of the rhetoric we have been exposed to recently, the mere fact that I mention an “Agenda” or “final Objective” may be sticking a label in your mind as regards me – a label of “conspiracy theorist! Idiot! Disregard whatever she says!” Should I mention “anti-vaccine” you may throw your phone or laptop out the window! The object of the article about psychopathic traits in non-compliant people is intended to make us marginalise, condemn, ridicule and ostracize such people (I’m half one!). We need stop taking experts opinions and writings for face value because everything we see, read and hear affects our opinions and decisions.

2019/20 Emergencies

We have had so many criticalglobal emergencies to deal with that we can scarcely take time to catch our breaths.  We had the

  • children in cages in the US,
  • emigrants stranded on beaches/boatloads dying at sea,
  • Australian fires,
  • Covid19,
  • worldwide protests on police brutality/black lives matter.
  • now we are pulling down statues, deleting books from Amazon, and erasing history across the globe.

The world is in uproar over past slavery.

Perhaps we are really, in some way angry because the slavery is not in the past. It is alive and well and we have and are turning a blind eye to it. Who is calling for the unmasking of Jeffery Epstein’s buddies in their international trafficking of minors?  Conspiracy?  Who killed Jeffrey Epstein?  Because now they know he was murdered in his cell.  Who are the stars, the powerful politicians and business moguls still plying their trade today?  Nobody is asking –  we are being manipulated into focusing on the past instead of the present.

It is easy to get caught up in what is happening and in one incident after another we are instituting new ways, obliterating old ways, making new laws, abolishing old laws…. I am going to stop there.

So much of what controls society and our individual lives is outside our control.

UNTIL we are pushed too far and then we end up with riots, destruction of property and mayhem. What is going on? How are we to survive this onslaught? Think it doesn’t personally affect you or your business?  Well, think again, because tomorrow or next week it could be your office, your restaurant, your shop that goes up in flames.

What to do? Three things. In restructuring you business:

Number 1 – take a step back and ask yourself “what is best for my clients, my customers, my family?” Don’t think about those labels – think about the people behind the labels who have feelings, needs, anxieties and problems. Think how their experience of your business is going to impact their lives. Is their experience with you going to contribute to them feeling better or worse?

Number 2 – don’t follow the “new norm” blindly or alone. Connect with others in your business and talk to them about the best way forward – not the government policy because we have seen that can and will change with the wind. No, talk about the best way forward for everyone.

Number 3 – if and when you and your fellow business colleagues think your government has gone too far or off-track in laws, guidelines or protocols – challenge them.  Be the wind of change.  But you may have the be the little boy who shouts “the emperor is not wearing any clothes!” also.

Will Your Business Survive the “New Norm”?

You may not survive if you don’t do these three things. Then it could be your office, your restaurant, your shop on fire.  Because the global population is at breaking point.  Because so many are in fear.  Because everyone has a trigger that pushes them over the edge.  Because the current waves of public anger against police, racism, slavery is not going to end there.  Because our buttons are being expertly pushed.  Because we are in the throes of a global revolution.

Implement My 3 Suggestions

Because we want our business to be solutions for humanity.  Because we want our customers to have good experiences.  Because some of our global government members are ass-holes, idiots or worse.  Just Because Its The Right Thing To Do.

I am not advocating total disregard for safety and hygiene. I am simply saying “watch how far we take it”. The buzz word these days is also “mental health”.

And if you have read through all the above and not figured out what the hell I am talking about….I am talking about the “new norm” that we must not accept.  Not because I am against protecting people from a virus.  But because the human race was never designed to live in isolation.  We like being close to another person, being held, touched, kissed, made love to, cuddling our kids and probably everyone else’s baby! We are SOCIAL and SOCIABLE BEINGS – we are not social distancing beings.  Have we not coined the phrase “anti-social” and imprison people for “anti-social behaviors and crimes”?  What are we being told to do now?  And are we actually being threatened that we cannot open our doors for business if we don’t comply? Wakey! Wakey!

Have you seen the queues for Penneys reopening? There is your answer as to what the population in general want –

What exactly are you going to do with your social distancing when your customers ignore it?

You going to call the police? Throw them out? Are you going to have your staff acting as police? Slippery slope that because even the police, apparently, are not sufficiently trained in dealing with people in the right way and people are not taking it any more. A lot to think about here. When was the last time you tried to control…..lets say 10 agitated people? Can you imagine what could happen if a staff member takes the wrong attitude with a customer under the “new norm”?  Oh and don’t forget when the customer decides to sue you for non-compliance, where does it end?  With you out of business probably.

I had a dream, then I made rules

When I opened the doors of Mara House I had no paperwork and no protocols.  Just me and the cleaners.  I became very successful very fast. Before long I was on TripAdvisor and made it to Number 1 in Luxor.  Then I got more staff, made more and more rules, set protocols in place, spent hours planning and laying out spreadsheets, lists and whatever! Eventually I developed tunnel vision and instead of dealing with my clients, my time was taken up with improving protocols, making more spreadsheets and checking paperwork.

During COVID19 I took the opportunity to step back, review why I am in business, remember my initial dream and re-activated it. Oh – and I have already deleted about 80% of those spreadsheets and lists. They are mostly all irrelevant going forward now anyway.

When we do open for business at Mara House again, I will be doing everything I can to ensure the safety, health and well-being of the human beings who come to stay with us. There is nothing new in that – it has always been at the core of my business. But neither I nor my staff will be wearing face shields or plastic gloves. Nor will I be marking spaces on my floors to keep these intelligent people either 1 meter or 2 meters apart from each other. I respect they are smart enough to know how far they want to be from anyone else themselves.

I will outline quite clearly on my website and booking engines where Mara House is available, EXACTLY what measures we are taking post COVID19. Then people can decide for themselves whether they want to stay with us and use our services or not. If we continue to be successful – GREAT! But in the event that we don’t get enough bookings to sustain us then I will simply look to changing how I earn my living.  I am fully convinced that I do not want to be part of the dehumanization of the human race.

While the majority survive there are always those who thrive in times of war and emergencies. I am not condemning anyone who comes up with a new idea and has the money to implement it in such times. In fact, don’t we all wish it was us? I am saying we should stay alert and not follow like sheep. – I am saying “keep your eyes open and look for the bigger picture – take care of the human aspect of your clients, before we all lose it forever.”